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Salesforce Health Cloud Accredited Professional is a certification exam designed for professionals who are interested in working with Salesforce Health Cloud. The Salesforce Health Cloud is a platform that helps healthcare providers to manage their patients' medical information in a secure and efficient way. It enables healthcare professionals to collaborate and communicate with each other, as well as with their patients, to provide the best possible care.

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Salesforce Health Cloud Accredited Professional Sample Questions (Q20-Q25):

NEW QUESTION # 20
How should a consultant recommend modeling a physician's locations of service, when the physician practices at clinics?

A. Healthcare Taxonomy
B. Healthcare Provider Relationship
C. Healthcare Practitioner Facility
D. Account Contact Relationship

Answer: C

Explanation:
The Healthcare Practitioner Facility object is used to model a physician's locations of service, such as clinics or hospitals. It stores information about the facility name, address, phone number, and type.

NEW QUESTION # 21
A payer receives faxes for clinical review as part of the determination process. The payer needs Health Cloud to automatically capture the data from the documents received from patients and manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers

A. Utilization Management
B. Integrated Care Management
C. Intelligent Document Automation
D. Care Authorizations

Answer: A,C

Explanation:
Step-by-Step
Intelligent Document Automation:
Exact Extract:
"Intelligent Document Automation in Health Cloud automatically extracts data from incoming documents, including faxes, and creates structured data for downstream workflows." Reference:
Utilization Management:
Exact Extract:
"Utilization Management provides workflows and automation to support end-to-end approval processes, including clinical review and authorizations." Why Not Other Options?
Integrated Care Management: Focuses on care plans and assessments, not document automation or clinical approval processes.
Care Authorizations: Part of Utilization Management but not the capability for document ingestion and process automation.

NEW QUESTION # 22
A provider wants to get a comprehensive view of a patient's prescriptions, including history, to improve health outcomes. Which Health Cloud capability should a consultant leverage to assist the provider?

A. Medication Management
B. Integrated Care Management
C. Virtual Care
D. Intelligent Appointment Management

Answer: A

Explanation:
For a provider to gain a comprehensive view of a patient's prescriptions and history, Salesforce Health Cloud's Medication Management capability is the best solution.
Key Features of Medication Management:
Comprehensive Prescription Tracking:
Provides a unified view of a patient's current medications, prescription history, and dosages.
Facilitates collaboration across care teams to monitor adherence and prevent adverse drug interactions.
Improving Health Outcomes:
Enables providers to assess medication efficacy and make informed adjustments to treatment plans.
Identifies gaps in prescription adherence to improve patient outcomes.
FHIR-Standard Data Compatibility:
Supports FHIR resources like MedicationRequest and MedicationStatement for integrating with EHR systems.
Why Other Options Are Less Relevant:
A . Virtual Care: Focuses on telehealth and remote patient monitoring, not prescription tracking.
B . Integrated Care Management: While useful for care coordination, it does not specifically address prescription tracking.
D . Intelligent Appointment Management: This feature aids in scheduling and patient flow but is unrelated to medication history.
Reference:
Health Cloud Medication Management
Clinical Data in Salesforce Health Cloud

NEW QUESTION # 23
Which two of the following statements are true about Care Teams? (Choose Two.)

A. If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects.
B. Care Team Members are optional on a Care Plan.
C. A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied.
D. Communities must be enabled before External Care Team members can be added.

Answer: B,C

Explanation:
According to the Health Cloud Implementation Guide, two statements that are true about Care Teams are:
Care Team Members are optional on a Care Plan. This statement is true because a care plan can be created without any care team members assigned to it. However, adding care team members can help with collaboration and coordination of care.
A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied. This statement is true because a coordinator is required to manage the tasks and goals of a care plan template. A coordinator can be either an internal or external user who has access to Health Cloud. If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects is not a true statement, as care team membership does not grant access to objects that use private sharing. Communities must be enabled before External Care Team members can be added is not a true statement, as external care team members can be added without enabling communities.

NEW QUESTION # 24
A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.
Which capability should a consultant leverage to address this requirement?

A. identity Verification
B. Benefits Eligibility and Verification
C. Intelligent Appointment Management
D. Utilization Management

Answer: B

Explanation:
Benefits Eligibility and Verification is a Health Cloud capability that allows users to verify a patient's insurance plan information and coverage in real time, directly on the patient record1. Users can connect with verification partners easily by integrating with third-party benefits and eligibility services1. Users can also check benefits for medical services, pharmacy, and medical equipment to ensure patients have the required coverage before their visit1.
This capability can help a provider's office to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment. The call center agent can access the patient's account record, click the tab that contains the Benefits Verification component, and see a list of the available health insurance plans for the patient2. The agent can then verify the plan benefits, such as eligibility, coverages, and copayments, by clicking Verify Benefits2. The page then updates with real-time details of the patient's benefits for the selected plan2.
Reference:
1: Get Started with Benefits Verification Unit | Salesforce Trailhead 2: Work with Benefits Verification Unit | Salesforce Trailhead

NEW QUESTION # 25
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