C-C4HCX-2405 Test Questions Answers | Professional Accurate C-C4HCX-2405 Prep Material: SAP Certified Associate - Solution Architect - Customer Experience

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SAP C-C4HCX-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	SAP Integration Suite: This section of the exam measures the skills of SAP Integration Specialists and covers the SAP Integration Suite, which facilitates seamless integration between various systems and applications. It emphasizes understanding integration patterns and tools within the SAP ecosystem. A skill to be measured is implementing efficient integration solutions across platforms.
Topic 2	SAP Sales and Service Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's cloud-based solutions for sales and customer service. It focuses on understanding how these tools enhance customer relationships and sales processes. One skill to be measured is configuring sales and service processes effectively.
Topic 3	SAP Customer Data Cloud: This section of the exam measures the skills of SAP Consultants and covers SAP's solution for managing customer data and consent. It emphasizes understanding data protection regulations and customer identity management. A skill to be measured is implementing secure customer data management practices.

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SAP Certified Associate - Solution Architect - Customer Experience Sample Questions (Q28-Q33):

NEW QUESTION # 28
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Case categorization
B. Machine translation
C. Account categorization
D. Warranty determination

Answer: A,B

NEW QUESTION # 29
What are some of the machine learning capabilities in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Case categorization
B. Machine translation
C. Account categorization
D. Warranty determination

Answer: A,B

Explanation:
* Machine Learning Capabilities in SAP Service Cloud Version 2:SAP Service Cloud uses AI and machine learning to automate and enhance service operations.
* Key Capabilities:
* Case Categorization (B):Automatically classifies cases based on historical data, improving response times and accuracy.
* Machine Translation (C):Provides real-time language translation for cases, enabling support across global customers.
* Why Other Options Are Incorrect:
* Warranty Determination (A):Not an AI-driven feature in SAP Service Cloud.
* Account Categorization (D):Not applicable to service-specific capabilities.
* References:
* SAP Service Cloud Documentation: Machine Learning Features.

NEW QUESTION # 30
Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.

A. Lifecycle campaigns for large contact lists
B. Event-driven journeys for contacts
C. Multilevel ad hoc programs
D. Immediate reactions to customer behavior

Answer: B,D

Explanation:
Step 1: Automation Center in SAP Emarsys Customer EngagementThe Automation Center allows businesses to design and execute automated marketing activities to optimize customer engagement.
* Event-Driven Journeys for Contacts (A):
* Automates journeys triggered by specific events, such as sign-ups or purchases.
* Immediate Reactions to Customer Behavior (B):
* Reacts instantly to customer actions, enabling timely and relevant interactions.
Step 2: Correct Functions
* SAP Help Portal: SAP Emarsys Automation Center documentation.
* SAP Learning Hub: Automation strategies in Emarsys.
References

NEW QUESTION # 31
What are some of the Generative Al features available in SAP Sales Cloud Version 2? Note: There are 3 correct answers to this question.

A. Lead Booster
B. Account Synopsis
C. Lead Scoring
D. Call Lists Generator
E. Email Draft Recommender

Answer: B,D,E

Explanation:
Generative AI Features in SAP Sales Cloud Version 2:SAP Sales Cloud leverages generative AI to enhance sales productivity and insights.
Key Features:
* Call Lists Generator (A):Automates the creation of prioritized call lists based on customer data and interactions.
* Email Draft Recommender (D):Provides AI-suggested email drafts tailored to customer profiles and contexts.
* Account Synopsis (E):Summarizes account information and activity, enabling sales teams to focus on high-impact tasks.
Why Other Options Are Incorrect:
* Lead Scoring (B):Part of predictive analytics, not a generative AI feature.
* Lead Booster (C):Refers to lead generation tools, not generative AI capabilities.
References:
* SAP Sales Cloud Documentation: Generative AI Features Overview.

NEW QUESTION # 32
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.

A. Hire to Retire
B. Travel to Reimburse
C. Avoid unplanned downtime
D. Guided buying
E. External workforce

Answer: A,B,E

Explanation:
* Recruit to Retire Process Overview:Total workforce management integrates all activities from recruiting and onboarding to workforce retirement.
* Subprocesses:
* External Workforce (A):Manages contractors and freelance workforce within the organization.
* Hire to Retire (B):Covers the entire employee lifecycle, including onboarding and offboarding.
* Travel to Reimburse (E):Manages travel expenses and reimbursements for employees.
* Why Other Options Are Incorrect:
* Guided Buying (C):Part of procurement processes, not workforce management.
* Avoid Unplanned Downtime (D):Related to asset management, not workforce processes.
* References:
* SAP Help Documentation: Recruit to Retire Subprocesses.

NEW QUESTION # 33
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